Power Networking: Communication skills for Technical Professionals

Technical environments are often communication landmines. Frequently the goals of one group are not compatible with another's objectives; people are geographically dispersed; project deadlines are tight; and the scope of various tasks shifts sometimes daily. This guide introduces tactics for improving communication skills. Topics include audience analysis, planning messages, rephrasing blunt communication, sending professional email, and interacting with different types of people. While it can be used on its own, this book is best used for the first time as part of instructor-led training.