It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People / Bill Eddy, L. Georgi DiStefano,

The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work.

Increasingly, high-conflict people especially narcissists and bullies are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).

Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.

This book belongs in every leader s library. Although I believe there s a pearl of good in everyone, some people s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy s and Georgi DiStefano s techniques, you ll be able to keep the focus on solutions rather than arguments.

Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level