Building an automated knowledge-base,and a research study on Bugzilla: How to build an automated FAQ by using a ready script? The technology behind ... A study on Bugzilla, supported by Mozilla

This book is a very easy guide on how to transform a frequently asked question section in your website into an automated tool. You can see it live at www.translation.net. The script inside is useful for building a vocabulary, an address book or any other knowledge base that you can display and sort alphabetically by clicking the letter. It is similar to yahoo address book. The second part contains a thorough analysis and research on the tracking systems, and specifically Bugzilla. It gives the logic behind the e-ticketing and bug tracking.