A Framework for Adoption of BPO in Kenya's Mobile Phone Companies: A Framework for Adopting Business Process Outsourcing

This research was concern with investigating the factors that affect adoption of business process outsourcing in mobile phone companies in kenya. the study was motivated by the low level of business process outsourcing adoption in these companies amidst high operations cost and shrinking profitability as reported by communication commission of kenya. it is on this premise that the research was concern with investigating the factors that affect the adoption of business process outsourcing. The study developed a framework that can help ease the diffusion of the innovation.