Shaping Technology across Social Worlds: Understanding Learning Dynamics in Implementing Computer-based Systems in Healthcare Settings

This book aims to explore the challenges of successfully implementing, scaling, and sustaining ICT interventions in highly inter-networked organizational settings. The book emphasised that the development, adaptation and implementation of coputer-based systems is a complex process of change that involved the interaction, communication and negotiation of several stakeholders from different social worlds with varying interests, commitments, and values. The study also underscored that an effective learning process is crucial for successful IS development and implementation. Specifically, this work seeks to explore how tensions and conflicts may trigger learning among different stakeholders within and between multiple social worlds in healthcare settings of developing countries. This work contributes by introducing a new theoretical lens to conceptualize IS development as a dynamic process of learning across different social worlds.