ITIL Planning to Implement Service Management

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. The planning to implement service management is a set in the Information Technology Infrastructure Library framework. This set is about the alignment of business needs and IT provision requirements. Besides, this set describes how to implement or improve IT Service Management within an organization and it describes steps to ensure that business needs and IT provision requirements will be met. Furthermore, the planning to implement service management set is mainly focused on the service management processes, but also generically applicable to other ITIL sets. An approach to implement or improve service management is the Continuous Service Improvement Programme. A CSIP is defined as: “an ongoing formal programme undertaken within an organization to identify and introduce measurable improvements within a specified work area or work process.”