E-Governance: Case Studies

Today, information and communications technologies are being used by governments to deliver services to citizens at convenient geographical locations. The objective is to make the services more transparent, improve their reach and reduce response time as well as cost. While some of these e-governance projects have been successful, there have been issues with the implementation and sustenance of many other projects. This book is a selection of case studies of a few of the on-going e-governance projects entered for the CSI Nihilent e-Governance Awards 2005 2006. It is hoped that this compilation will help in sharing valuable information on successful models, evaluation of models and potential implementation issues that need to be addressed in large e-governance projects.



Contents: Foreword / Preface / Evaluating E-Government / Effective Public Service Delivery and E-Governance: Who Drives Whom / E-SAGU: The Next Generation IT-based Query-less, Cost-Effective and Personalized Agro-Advisory System / BHOOMI: Online delivery of Record of Rights, Tenancy and Crops to farmers in Karnataka, India / e-DHARA / KHAJANE: The Comprehensive Online Treasury Computerisation Project / BangaloreOne: Integrated Citizen Service Centre / National Portal of India / PIMS: A Self-Sustaining e-Governance Project in Government / Satellite-Image-Based Water and Land Development Plan / Block Community Portals of Community Information Centres in the North-Eastern States / Centralised Allotment Process (CAPNIC) / Community Information Centres / Computerised Lok Ayukta Information Management System (CLAIMS) / Complaints Registration and Monitoring System (CRAMS) / DC*SUITE / Dev-bhoomi Land Records Computerisation in Uttaranchal: A G2C and G2G e-Governance Application / Dharitree: The Web-Technology-Based Total Land Records Management System of Government of Assam / e-DISHA Electronic Delivery of Integrated Services of Haryana to All / e-KOSH: Online Computerisation of Treasuries, Chhattisgarh / e-Post: Department of Posts, Government of India / Implementation of e-procurement in the Government of Andhra Pradesh: A Case Study / e-SAMPARK: A Multi-Service Single Window operations Project / e-SUVIDHA / HALRIS # HARIS Bridge: Dynamic Integration of Property Registration and Land Records Administration in Haryana / ICT solution for NREGA Implemented in Andhra Pradesh / Instant Money Order (iMO) / Mobile Applications in Irrigation Department for Reservoir Level Monitoring / MSEB s Secured e-Tendering Solution / NISANI: National Identity Cards Scheme / Pension Case Status Online / Open-Source Initiatives / Postal Life Insurance / Prioritized Project-Monitoring System (PPMS) / Rojgarwahini: Portal of the Directorate of Employment and Self Employment, Government of Maharashtra / SMART-Move / Spandan File, Grievance and Press Reports Monitoring System / Service and Payroll Administrative Repository for Kerala (SPARK) / Status Information Management System by NIC: A G2G Application / SWIFT: State-Wide Information on Financial Transactions / Portnet: An e-Governance Project for Rural Masses / Treasury Information Management (TRIM)