Written by two of the foremost international mediation experts and practitioners, International Mediation The Art of Business Diplomacy, Second Edition is an essential guide to the effective and timely resolution of international business disputes. Outlining the characteristics of mediation and highlighting its place in business conflicts, this highly practical book guides the reader clearly through the international mediation process:

â€¢ how does it work and what will it cost

â€¢ what are the limitations

â€¢ what skills are required

â€¢ how are the outcomes enforced

â€¢ how can business best use mediation

More than any theory, the case histories and practical guidance in this book demonstrate how and why international mediation works. The authors show how to use mediation techniques as a foundation for a more purposeful, strategic approach to conflict management in organisations.