Seven Beliefs To Inspire GREAT SERVICE -- Thinking Like A Customer Champion

To paraphrase Mark Twain, "Everybody talks about improving service, but nobody does anything about it." According to Dick Richards, improving service requires thinking about it in a different way. Richards explains the barriers to good service rooted in our past -- our language, history, and even mythology. He suggests that these generally negative connotations affect our attitudes toward service and goes on to suggest positive alternative attitudes, which in turn can affect behavior. Although most of us are not in charge of daily issues at work, Richards says that each of us is in charge of our beliefs. By examining our beliefs about service, we can begin the process of improvement. Richards also wrote Artful Work: Awakening Joy, Meaning and Commitment in the Workplace, and Setting Your Genius Free. This e-Doc is published by BrownHerron Publishing, with permission. BH SmartDocs offer global immediacy, delivering new ideas about managing and leading faster and more economically than any other form of publishing; they are sold exclusively by Amazon.com.