How Juniper Networks' Resident Engineering Program Improves Customer Satisfaction

This IDC Insight provides an assessment of Juniper Networks' current business strategy and how its services portfolio is structured to meet the sourcing requirements of a dynamic marketplace. Based in Sunnyvale, California, Juniper develops, sells, and supports networking and security products for NSPs, enterprise organizations, and government agencies. Although the company is known widely for its core routing equipment, it is Juniper's portfolio of network consulting and integration services, product support services, training and educational services, and onsite resident engineering services that are beginning to gain wider marketplace acceptance.