China Hardware and Software Support: Customer Needs and Buying Behavior

This IDC study provides a thorough and in-depth review of support services adoption level in China. It analyzes the enterprises' key business issues, immediate and future needs on enterprise application software, and their buying behavior, vendor/product selection criteria, as well as purchase decision process. This study also provides a demand analysis by industry and geographic area. The market size and forecast from 2004 to 2008 will also be included in this report.

"The support services market is a promising and large market in China. Large enterprises in telecom, financial, and manufacturing industries are paying more attention to IT systems operation when their businesses rely more on IT. We can expect the support market to grow steadily in the next few years and keep its leading position in overall services market," says Enid Du, senior analyst, Software and Services Group, IDC China.