Talking point: A former bank marketer picked up the telephone and sampled how well local banks serviced her when she called as an ordinary customer. ... (Feature).: An article from: Bank Marketing

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Citation Details
Title: Talking point: A former bank marketer picked up the telephone and sampled how well local banks serviced her when she called as an ordinary customer. The revealing answer: not as well as many institutions claim. (Feature).
Author: Kathryn L. Lima
Publication:Bank Marketing (Magazine/Journal)
Date: January 1, 2003
Publisher: Bank Marketing Assn.
Volume: 35 Issue: 1 Page: 28(4)

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