A capable, controllable process. (documentation for performance support) (Customer Satisfaction: The Quest for Quality): An article from: Technical Communication

This digital document is an article from Technical Communication, published by Society for Technical Communication on February 1, 1992. The length of the article is 1118 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: A standard procedure for documenting product performance support was developed. The process, called the Practical Instructional Design, organizes large amounts of information into a comprehensible, user-friendly structure.

Citation Details
Title: A capable, controllable process. (documentation for performance support) (Customer Satisfaction: The Quest for Quality)
Author: Ann L. Wiley
Publication:Technical Communication (Refereed)
Date: February 1, 1992
Publisher: Society for Technical Communication
Volume: v39 Issue: n1 Page: p134(2)

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