The future shape of retail banking; After some years looking at new ways of distribution and new channels to customers, such as the internet, the ... African Review of Business and Technology

This digital document is an article from African Review of Business and Technology, published by Alain Charles Publishing Ltd. on February 1, 2005. The length of the article is 962 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: The future shape of retail banking; After some years looking at new ways of distribution and new channels to customers, such as the internet, the retail banking industry is taking a fresh look at its most familiar format: the retail branch. The reason, explains Karen Young, lies in the way that banks can now offer higher-value services.(Information Technology)(application of Customer relationship management software and VoIP (Network protocols))
Author: Karen Young
Publication:African Review of Business and Technology (Magazine/Journal)
Date: February 1, 2005
Publisher: Alain Charles Publishing Ltd.
Volume: 41 Issue: 1 Page: 22(1)

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