Everything I know about customer service, I learned from Furby.(Furby is a robotic toy)(Editorial): An article from: Bank Marketing

This digital document is an article from Bank Marketing, published by Bank Marketing Assn. on March 1, 1999. The length of the article is 666 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The robotic toy called Furby demonstrates important elements to improve and offer the ideal customer service in banks. Banks should realize that most cost-efficient strategies such as ATMs and video tellers hinder the development of customer relationships. Banks should understand the needs of customers, know their customers' hopes and fears to provide specific solutions, and provide services that satisfy their customers.

Citation Details
Title: Everything I know about customer service, I learned from Furby.(Furby is a robotic toy)(Editorial)
Author: Kevin Sheridan
Publication:Bank Marketing (Magazine/Journal)
Date: March 1, 1999
Publisher: Bank Marketing Assn.
Volume: 31 Issue: 3 Page: 5(1)

Article Type: Editorial

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