Malaysia IT Services 2005-2009 Forecast and Analysis: 2004 Year-End Review

This IDC study presents an in-depth market overview of the 2004 actual performance of Malaysia's IT services market by IDC definitions, supported by market sizing and forecast analysis, vendors' ranking analysis, and top 20 contracts awarded in the IT services market in 2004. In addition, IDC identifies some takeaways points for IT service providers to tap in to the changing requirements of the end users.

Malaysia's IT services market grew by 29% in 2004 compared with 2003. The IT services market was worth US$801.81 million in 2004. In 2004, the project-oriented macromarket has the highest share of the services pie at 42%, followed by support and training at 33% and outsourcing at 25%. Boosted by strong outsourcing requirements, the IT services market is forecast to show a 16.3% CAGR for 2004–2009.

"To adapt to the dynamic changing environment, IT service providers should look at adopting a new service model — dynamic IT — that requires investment on next-generation technologies like utility computing to help service providers and their clients respond fast to changing requirements. To do so, it is vital for service providers to have the ability to develop a strategic road map and execution plan for how clients can implement IT solutions that promise operational efficiency and good responsiveness to market." — Katherine Chan, IT services analyst, IDC Malaysia