From Outsourcing to Visibility to Business Optimization

This IDC Insight describes the differences in IT investment priorities between those organizations who are seeking efficiency gains via outsourcing and those organizations, already far down the road of business process outsourcing, that are seeking to bring together information from internally and externally run systems to improve business visibility. Application priorities depend on where an organization is on the path from efficiency to visibility. In other words, investments in improving the efficiency of various business functions lead to the need for better visibility into business performance across these operational systems. With the ability to monitor actual performance against targets come new demands to deal with deviations from business goals in a more consistent and optimal way.