On cost reduction in call centers and the enterprise: "we're in the simplicity business" to drastically lower operations costs in contact centers and ... article from: Customer Interaction Solutions

This digital document is an article from Customer Interaction Solutions, published by Thomson Gale on November 1, 2005. The length of the article is 1839 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: On cost reduction in call centers and the enterprise: "we're in the simplicity business" to drastically lower operations costs in contact centers and the enterprise.(Interview)
Author: Nadji Tehrani
Publication:Customer Interaction Solutions (Magazine/Journal)
Date: November 1, 2005
Publisher: Thomson Gale
Volume: 24 Issue: 5 Page: 18(3)

Article Type: Interview

Distributed by Thomson Gale