Service level agreements: a shared services cornerstone: creating a shared services model demands a lot of discipline. An effective service level ... An article from: CMA Management

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Citation Details
Title: Service level agreements: a shared services cornerstone: creating a shared services model demands a lot of discipline. An effective service level agreement can help an organization start off on the right foot, and provides a document that can evolve with the relationship.
Author: Robert Colman
Publication:CMA Management (Magazine/Journal)
Date: May 1, 2006
Publisher: Thomson Gale
Volume: 80 Issue: 3 Page: 37(3)

Distributed by Thomson Gale