ITIL Penetration Is Moving Faster than You Might Think: Some Results of the System Management Software Strategies Study

This IDC study examines survey results from IDC's System Management Software Strategies Study, which suggest that IT Infrastructure Library (ITIL) is making formidable inroads into North American companies. The document also addresses concerns about ensuring that business users understand the need for process management.

"Having the right mix of solutions will be critical for organizations to meet rising internal and external demands for process-based management," said Fred Broussard, research manager, PC and Device Management, Enterprise System Management research at IDC.