An Assessment of the TeleManagement Forum's eTOM Model

This IDC study provides an overview and assessment of the TeleManagement Forum's eTOM model and discusses challenges and opportunities associated with its acceptance among the vendor and service provider communities.

"Acceptance of the eTOM has been slow, but IDC believes that interest from service providers is on the rise, driven by the flexibility of the model and increased awareness of the efficiency gains and cost savings that standardization can bring to operational support systems," says Shira Levine, senior analyst, Next-Generation OSS and Billing.