![Crisis management and recovery: how restaurants in Hong Kong responded to SARS [An article from: International Journal of Hospitality Management]](https://www.ebooknetworking.net/books/B00/0PA/bigB000PAU5KU.jpg)
Crisis management and recovery: how restaurants in Hong Kong responded to SARS [An article from: International Journal of Hospitality Management]
Book Details
Author(s)A.C.B. Tse, S. So, L. Sin
PublisherElsevier
ISBN / ASINB000PAU5KU
ISBN-13978B000PAU5K7
AvailabilityAvailable for download now
MarketplaceUnited States 🇺🇸
Description
This digital document is a journal article from International Journal of Hospitality Management, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future.
Description:
The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future.
