An intelligent decision support system for service network planning [An article from: Decision Support Systems]

This digital document is a journal article from Decision Support Systems, published by Elsevier in 2005. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
The joint use of an optimization model and a simulation model as a two-stage methodology has been successfully applied in various operation planning situations, such as service network planning. While using the two-stage methodology, the decision-maker, who is normally a domain expert, also needs to be familiar with the models. He/she manipulates the two models iteratively to reach a planning solution. This paper presents an intelligent decision support system (IDSS), which integrates a decision support system (DSS) with an expert system (ES), to provide guidance to the decision-maker during the planning process. As proof of this concept, a PC-based IDSS prototype was built and implemented in the design of a service network for a major air-express courier.