Business-to-Business Customer Support - Rising to the Needs of the Business Buyer
Book Details
Author(s)
Jupiter Research Corporation
ISBN / ASIN
B000UM6XGS
ISBN-13
978B000UM6XG4
Availability
Available for download now
Marketplace
United States 🇺🇸
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Description
Jupiter projects that by 2005, online business-to-business (B-to-B) trade will exceed $15 billion, up from $11.4 billion in 2000. Given this increase, direct online customer interaction will become a larger portion of B-to-B customer service than it is today.
