Unifying Messaging: Communications Management Remains the Missing Feature

No other devices rival data-capable cell phones in terms of the number of communications channels they currently (or will soon) support. Diversifying handset-based communications will further challenge consumers struggling to juggle multiple methods for staying in touch. Key Questions Which communications channels are consumers currently using on handsets? What are carriers doing to leverage multiple communications channels bundled into handsets? Why has unified messaging remained such a niche application? Lead Analyst: Joe Laszlo