Employee learning may outrank customers-first initiatives: a well-prepared staff leads to well-served customers, more innovation, less turnover, ... An article from: Information Outlook

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Citation Details
Title: Employee learning may outrank customers-first initiatives: a well-prepared staff leads to well-served customers, more innovation, less turnover, greater success.(INFO BUSINESS)
Author: Debbie Schachter
Publication:Information Outlook (Magazine/Journal)
Date: September 1, 2007
Publisher: Thomson Gale
Volume: 11 Issue: 9 Page: 44(2)

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