SERVQUAL vs SERVPERF: round 2 in a multi-cultural setting.(quality management): An article from: Journal of Academy of Business and Economics

This digital document is an article from Journal of Academy of Business and Economics, published by Thomson Gale on March 1, 2007. The length of the article is 5561 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

Citation Details
Title: SERVQUAL vs SERVPERF: round 2 in a multi-cultural setting.(quality management)
Author: Jungki Lee
Publication:Journal of Academy of Business and Economics (Magazine/Journal)
Date: March 1, 2007
Publisher: Thomson Gale
Volume: 7 Issue: 3 Page: 77(11)

Distributed by Thomson Gale