Mass Career Customization: The Framework for Aligning the Workplace with the Workforce

Market and demographic trends have converged to force a realignment of workplace norms and practices with the realities of today's nontraditional workforce. This new workforce imperative means the conventional ladder culture that most twenty-first-century business leaders have accepted is no longer a sufficient model. Instead, the authors advocate a lattice-like model--along with the supporting framework, approach, and processes--that will help identify, develop and advance talent in ways that go well beyond the one-off marginal system of flexible work arrangements. Mass career customization (MCC) is that framework, and its core characteristics, principles, and elements are described in this chapter.