Bupa: A Case Study on Offshore Multi-Vendor Application Management Services

This IDC Buyer Case Study examines the experience of Bupa, a global healthcare organization, in multivendor offshore application management. It examines the criteria used to select key vendors (Datamatics, Patni, and I-Gate), looks at the progress of the project to date, and makes recommendations for enterprises and vendors embarking on similar projects.

The key personalities interviewed from Bupa in the course of creating this case study were David Guest, chief applications officer, and Ashish Deshmukh, offshore engagement manager.