The role of frontline employees in building sustainable customer service.: An article from: SAM Advanced Management Journal

This digital document is an article from SAM Advanced Management Journal, published by Society for the Advancement of Management on September 22, 2009. The length of the article is 6151 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.

Citation Details
Title: The role of frontline employees in building sustainable customer service.
Author: Ozgur Ekmekci
Publication:SAM Advanced Management Journal (Magazine/Journal)
Date: September 22, 2009
Publisher: Society for the Advancement of Management
Volume: 74 Issue: 4 Page: 11(10)

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