Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

A book that will deeply influence, motivate, and inspire you giving you the tools to handle life's most difficult and important coversations. You'll learn: HOW TO PREPARE FOR HIGH-STAKES SITUATIONS / TRANSFORM ANGER AND HURT FEELINGS INTO POWERFUL DIALOGUE / MAKE IT SAFE TO TALK ABOUT ALMOST ANYTHING / BE PERSUASIVE, NOT ABRASIVE. Discover how to communicate best when it matters most in buisness, or your private life.