Baldrige 20/20: An Executive's Guide to the Criteria for Performance Excellence

Hindsight may be 20/20, but without a crystal ball, how can you make sound decisions now that will steer your organization toward success on the road ahead?

The answer discovered by executives of 86 U.S. organizations that have received prestigious Presidential recognition as role models, plus thousands of others striving for performance excellence, is use of the Baldrige Criteria for Performance Excellence.

These executives adopted the Criteria as a way to foster innovation and run their organizations and found that the Criteria became the way to achieve organizational success and sustainability. Baldrige 20/20 highlights examples of their successes, presenting results demonstrating improvements, and sharing stories of some of their journeys to performance excellence and lessons learned along the way.

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"The data and stories in this timely book make a convincing case that use of the Baldrige Criteria can help organizations assess and improve their performance, becoming more sophisticated about how to align all of their processes to achieve desired results"

Rosabeth Moss Kanter
Ernest L. Arbuckle Professor of Business Administration at Harvard Business School
Chair and Director of the Harvard University Advanced Leadership Initiative