Business Communication: Functional Language Reference Sheets (Business English: Functional Language Reference Sheets)

Business Communication: Functional Language Reference Sheets is part of the Functional Language Sheets Series published by Workplace English Training E-Platform. The book provides English language learners with standard phrases for a wide range of internal and external business communication situations.

The following twenty business situations are broken down according to the speaking functions required in each situation:

• Making Polite Requests
• Offering Help
• Asking For and Confirming Information
• Expressing Likes, Dislikes and Preferences
• Giving Advice and Making Suggestions
• Expressing Opinions and Agreement
• Requesting Information
• Making Plans
• Saying “No” in the Right Way
• Ending a Conversation Politely
• Giving a Verbal Report
• Explaining a Company’s Organisation
• Discussing Someone’s Performance
• Avoiding Communication Breakdown
• Resolving Internal Conflicts
• Handling Serious Disagreement
• Criticizing Someone in the Right Way
• Complimenting Someone at Work
• Resolving Internal Conflicts

The situation “Making Polite Requests,” for example, is broken down into the following language functions, with common and useful phrases listed under each function:

• Making requests
• Agreeing to requests
• Buying time
• Agreeing to requests with conditions
• Declining requests

This is an invaluable reference guide for anyone working in business that needs to communicate with customers and colleagues in English.