Better Communication with Family, Friends and Colleagues (Blake's Go Guides)

Australian authors- Australian content
Blake’s Go Guides cut right to the heart of issues that affect you and explain them in a simple, accessible way. This guide will give you the knowledge and confidence to ask the right questions, avoid common pitfalls and get the best results.
This book gives you information on a range of issues including:
• improving your communication skills, including active listening
• positive and negative communication styles
• self-editing tips so you say what you want to
• recognising and resolving conflict
• avoiding common communication blunders
• being appropriately assertive
• useful websites and organisations.