The hidden costs of customer dissatisfaction.: An article from: Management Accounting Quarterly

This digital document is an article from Management Accounting Quarterly, published by Institute of Management Accountants on March 22, 2013. The length of the article is 4800 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available immediately after purchase. You can view it with any web browser.

Citation Details
Title: The hidden costs of customer dissatisfaction.
Author: Lakshmi U. Tatikonda
Publication:Management Accounting Quarterly (Magazine/Journal)
Date: March 22, 2013
Publisher: Institute of Management Accountants
Volume: 14 Issue: 3 Page: 34

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