Call Centre Down Under: True Stories from an Australian Call Centre
Book Details
Author(s)
Matt Stone
ISBN / ASIN
B00NIHK0ZC
ISBN-13
978B00NIHK0Z2
Sales Rank
#3,000,662
Marketplace
United States 🇺🇸
Ratings & Reviews
No reviews yet — be the first!
No reviews yet.
Description
Matt Stone has 13 years experience working at the customer service coal face. He toiled for a large multinational finance company at one of their Australian operations.
Ever phoned into a call centre and wondered why your question wasn't answered properly? Did you ever wonder why you were put on hold for half an hour and still you didn't get any help? Matt spills the beans on the shambolic and messy way modern corporations are run, as opposed to the glossy veneer.
This is a real, true life account, written in a punchy, well paced style. If you liked Barbara Ehrenreich's classic Nickel and Dimed, then you'll eat up Call Centre Down Under
Ever phoned into a call centre and wondered why your question wasn't answered properly? Did you ever wonder why you were put on hold for half an hour and still you didn't get any help? Matt spills the beans on the shambolic and messy way modern corporations are run, as opposed to the glossy veneer.
This is a real, true life account, written in a punchy, well paced style. If you liked Barbara Ehrenreich's classic Nickel and Dimed, then you'll eat up Call Centre Down Under
