IT Service Management for Newbies: Comprehensive Introduction (ITSM Book 1)

Comprehensive Introduction to IT Service Management

The ITIL® framework from the OGC is the de facto standard for IT Service Management. However, the source material, as you will know if you have looked at it, is certainly not too accessible to beginners.

That's because it is not meant to be introductory material. It is, of course, reference material. In addition, the source books are written by people who understand the discipline very well and are fluent in the management-speak of their peers. There is nothing wrong with any of that, except that beginners often do not possess the necessary specialist vocabulary to be able to understand it.

And that's why this book was written. To provide a clear and concise, yet comprehensive overview of ITIL® and to help you develop a thorough understanding of IT Service Management.

• Quality Overview of the IT Service Management Discipline
• Includes All 26 ITIL® Processes
• Full Service Lifecycle Description
• Helpful Illustrations and Tips
• How to Implement IT Service Management
• Excellent Exam Prep for the ITIL® Foundation Exam

The author is a graduate of the University of Birmingham, England. He was Technical Manager of Apricot International during its heyday and has been involved with IT Service Management in training and consultancy for the past 14 years. He holds the ITIL® Expert certification is a lifetime member of the British Computing Society.