Call Center Fundamentals: Workforce Management
Book Details
Author(s)
Donnie Baje
ISBN / ASIN
B00T8J1OTA
ISBN-13
978B00T8J1OT5
Sales Rank
#570,495
Marketplace
United States 🇺🇸
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Description
The second edition of this popular ebook contains updated information, better format, and answer keys to the activities. It also presents new chapters focusing on non- voice accounts and problem solving techniques to various problems in managing workforce.
_How to determine your agents per day and per hour?
_Is getting 100% service level a good idea?
_How can you improve your sales or collections with workforce management?
_How to determine your agents per day and per hour?
_Is getting 100% service level a good idea?
_How can you improve your sales or collections with workforce management?
