ITIL & ITSM QuickStart Guides: The Simplified Beginner's Guides to ITIL & IT Service Management (ITIL, ITIL Foundation, ITIL, IT Service Management)

ITIL For Beginners + ITSM QuickStart Guide - 2 Best Selling Titles, 1 Incredible Value!

A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!

ITIL For Beginners: The Simplified Beginners Guide to ITIL
For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications.

ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.

ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.

ITSM QuickStart Guide: The Simplified Beginners Guide to IT Service Management
IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

The reader is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers readers a comprehensive look at the various theories and metrics that define ITSM.

In this book, Clydebank Media brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional’s first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.

You'll Learn...

• The history and inspirations for ITIL®
• How ITIL® can directly improve the experiences of employees, managers, partners, and customers
• The mistakes commonly made by beginners when implementing ITIL
• In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-Components
• Case Studies in ITSM Application
• Getting Employees to “buy in” to ITSM by Implementing from the Bottom Up
• Creating and Leveraging “Service Catalogues” to Clarify and Regiment IT Costs
• The Capability Maturity Model and its Five Evolutionary Stages

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