{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Managing Customer Value: Creating Quality and Service That Customers Can See","author_name":"Bradley Gale","thumbnail_url":"https://www.ebooknetworking.net/books/002/911/big0029110459.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0029110459.html\">Managing Customer Value: Creating Quality and Service That Customers Can See</a>","width":400,"height":300}