{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Delivering Quality Service","author_name":"Zeithaml, Valarie A.","thumbnail_url":"https://www.ebooknetworking.net/books/002/935/big0029357012.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0029357012.html\">Delivering Quality Service</a>","width":400,"height":300}