{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service","author_name":"Tom Markert","thumbnail_url":"https://www.ebooknetworking.net/books/006/122/big0061228559.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0061228559.html\">You Can&#039;t Win a Fight with Your Client: &amp; 49 Other Rules for Providing Great Service</a>","width":400,"height":300}