{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"When Customers Think We Don't Care: Ending Actions That Self-Destruct Companies, Customer Service and Jobs","author_name":"Richard W. Buchanan","thumbnail_url":"https://www.ebooknetworking.net/books/007/013/big007013863X.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-007013863X.html\">When Customers Think We Don&#039;t Care: Ending Actions That Self-Destruct Companies, Customer Service and Jobs</a>","width":400,"height":300}