{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Operations: Profiting from Teleservices","author_name":"Charles E. Day","thumbnail_url":"https://www.ebooknetworking.net/books/007/016/big0070164304.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0070164304.html\">Call Center Operations: Profiting from Teleservices</a>","width":400,"height":300}