{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Why Customers Don't Do What You Want Them to Do and What to Do About It","author_name":"Ferdinand F. Fournies","thumbnail_url":"https://www.ebooknetworking.net/books/007/021/big0070217017.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0070217017.html\">Why Customers Don&#039;t Do What You Want Them to Do and What to Do About It</a>","width":400,"height":300}