{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Big Book of Customer Service Training Games (Big Book Series)","author_name":"Peggy Carlaw, Vasudha Deming,","thumbnail_url":"https://www.ebooknetworking.net/books/007/077/big0070779740.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0070779740.html\">The Big Book of Customer Service Training Games (Big Book Series)</a>","width":400,"height":300}