{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say","author_name":"Leonard S. Greenberger","thumbnail_url":"https://www.ebooknetworking.net/books/007/180/big0071806431.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0071806431.html\">What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They&#039;re Angry, Worried and Suspicious of Everything You Say</a>","width":400,"height":300}