{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business","author_name":"Sriram Dasu, Richard Chase","thumbnail_url":"https://www.ebooknetworking.net/books/007/180/big0071809937.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0071809937.html\">The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer&#039;s Business</a>","width":400,"height":300}