{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Instructor's Manual to accompany Service Marketing: Integrating Customer Focus Across the Firm\" by Zeithaml & Bitner 2e. ne D. Gremler.","author_name":"Dwayne D.  Gremler","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-007231222X.html\">Instructor&#039;s Manual to accompany Service Marketing: Integrating Customer Focus Across the Firm&quot; by Zeithaml &amp; Bitner 2e. ne D. Gremler.</a>","width":400,"height":300}