{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)","author_name":"James A Fitzsimmons","thumbnail_url":"https://www.ebooknetworking.net/books/007/298/big0072982306.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-0072982306.html\">Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)</a>","width":400,"height":300}